Need help?
Frequently Asked Questions
CONTACT
Do you have any questions, comments, queries or otherwise? Please don’t hesitate to contact our customer support team.
You can reach our crew by sending an email to: team@capterone.com
We'll get back to you within 48 hours.
(Customer service will respond in English)
PAYMENTS
We accept Paypal, iDeal, Klarna, Creditcards (Visa, MasterCard, Maestro, American Express and UnionPay), Bancontact, Belfius, Trustly, Apple Pay, Google Pay and Shop Pay.
Within one hour of placing the order, you should receive an order confirmation at the email address you provided. Please make sure to check your spam folder, as confirmation emails sometimes land there. If you do not receive a confirmation, please contact us at team@capterone.com
SHIPPING
Capter One delivers worldwide!
Belgium, Germany 1-2 business days
France 2-5 business days
United Kingdom, 4-10 days
United States, 6-12 days
Canada, 6-12 days
UAE, 4-10 days
RETURNS & EXCHANGES
Yes of course, we have a 14 day return policy.
You can return your order for any reason, as long as it is unused and in new condition. It should also be accompanied by the original label.
Would you like a different cap anyway? No problem.
We also have a 30-day exchange policy.
All you need to do is send an email to team@capterone.com with a exchange request. Our team will respond within 48 hours with a detailed explanation on how to exchange your order.
You can reach our crew by sending an email to: team@capterone.com